This Refund and Return Policy governs the process for returns, refunds, and cancellations for products purchased from AGRISIRI FARMERS PRODUCER COMPANY LIMITED ("AGRISIRI," "we," "us," or "our") via our website, https://www.agrisiri.com.

We are committed to delivering high-quality agricultural products. Due to the nature of our products (many of which are perishable), specific conditions apply to returns and refunds.

1. 🧑‍🤝‍🧑 Company Details

• Company Name: AGRISIRI FARMERS PRODUCER COMPANY LIMITED

• Contact Person: SHARANKUMAR HUGAR

• Email Id: [email protected]

• Contact Number: +09986966060

2. 🥦 General Return Policy

A. Perishable Goods (e.g., Fresh Fruits, Vegetables, Milk Products)

• No Returns: We generally do not accept returns for perishable items due to the risk of spoilage and maintaining hygiene standards.

• Refund Exception (Quality Issues Only): A refund or replacement will only be issued if the product is delivered in a damaged, substandard, or unusable condition.

B. Non-Perishable Goods (e.g., Seeds, Fertilizers, Packaged Grains, Equipment)

• Return Window: You may be eligible to return non-perishable items within 7 days of delivery.

• Condition: The item must be unused, in the same condition that you received it, and in its original packaging with all tags and seals intact.

3. 🚨 Refund Claim Procedure (For Damaged/Defective Goods)

If your order, particularly perishable items, arrives damaged, defective, or incorrect, you must follow these steps to qualify for a refund or replacement:

A. Notification Time Limit

• Perishable Items: You must notify AGRISIRI within 24 hours of receiving the delivery. Claims received after this period will not be entertained.

• Non-Perishable Items: You must notify AGRISIRI within 7 days of receiving the delivery.

B. Required Evidence

• You must immediately take clear photographs or a short video showing the damaged product and the outer shipping packaging.

• Email the evidence along with your Order Number and a detailed explanation of the issue to [email protected].

C. Inspection and Resolution

• AGRISIRI's quality team will inspect the evidence provided.

• If the claim is verified, we will offer a choice between:

  1. A full refund for the specific item(s) affected.

  2. A replacement of the specific item(s), subject to availability and scheduling of the next delivery cycle.

4. 💰 Refund Processing

• Approval: Once your return or refund request is approved, we will initiate the refund.

• Method: Refunds will be processed back to your original method of payment (e.g., Credit Card, Debit Card, UPI, Bank Transfer).

• Timeline: The refund amount will typically be credited within 5-7 business days after the refund is approved. Processing times may vary depending on your bank or payment gateway.

5. ❌ Order Cancellation

A. Cancellation Eligibility

• You may cancel your order only if the items have not yet been processed for shipping. This window is usually within 2 hours of placing the order.

• Due to the rapid processing of fresh produce, cancellation for perishable items may have a very limited time frame.

B. How to Cancel

• To request a cancellation, immediately contact us via phone at +09986966060 or email at [email protected] with your Order Number.

• If the order has already been dispatched, it cannot be canceled. You may refuse delivery, but in this case, any refund issued will be subject to deduction of shipping and return logistics costs.

6. 📞 Contact Information

For any questions related to refunds, returns, or cancellations, please contact us:

• Contact Person: SHARANKUMAR HUGAR

• Email Id: [email protected]

• Contact Number: +09986966060